Important Shipping Information

Where We Ship: United States
Order Cut Off Time: 2:00 PM Eastern Time
Order Processing Time: 1 to 2 business days, Monday through Saturday
Package Transit Time: 3 to 5 business days, Monday through Saturday
Total Estimated Delivery Time: 4 to 7 business days
Shipping Costs: Free shipping on all orders
Tracking: A tracking number is provided by email after dispatch

Order Confirmation and Processing

Once you have placed your order, you will receive a confirmation email acknowledging that your order has been received and is being prepared.

Orders submitted before 2:00 PM Eastern Time may begin processing on the same business day. Orders placed after 2:00 PM Eastern Time will begin processing on the following business day.

Order processing typically takes 1 to 2 business days, Monday through Saturday. This timeframe includes order verification, quality control, item preparation, and packaging.

Orders are not processed on Sundays or public holidays.

After your order has been dispatched, you will receive a second email containing your tracking number and a link that allows you to follow the progress of your shipment.

Please note that order processing time is separate from shipping transit time. The estimated transit time begins once your order has been dispatched.

Shipping Transit Time and Total Delivery Time

Transit Time After Dispatch

Once your order has been dispatched, the estimated delivery time with our shipping partners is 3 to 5 business days, Monday through Saturday.

This delivery timeframe is an estimate and may vary. Occasional delays can occur due to circumstances beyond our control, including customs clearance, carrier disruptions, severe weather conditions, public holidays, or periods of high demand.

Total Estimated Delivery Time

The total estimated delivery time includes both order processing and shipping transit time.

The total estimated delivery time is approximately 4 to 7 business days.

Please note that this timeframe is an estimate and does not represent a guaranteed delivery date.

Delays and Exceptional Circumstances

External circumstances such as Black Friday, holiday seasons, public holidays, customs inspections, carrier disruptions, severe weather conditions, or unusually high order volumes may cause delivery delays.

If your order has not arrived within the maximum estimated delivery timeframe of 7 business days, please allow an additional 3 business days for possible carrier delays.

If your order has still not been delivered after this additional period, please contact us at support@gentlemensmanor.com. Our customer service team will investigate the shipment and assist you with the next steps.

Order Cancellations

We begin processing orders shortly after they are placed.

Cancellation requests must be submitted within 60 minutes of placing your order. Please contact us through our Contact Us page and include your order number.

We cannot guarantee that a cancellation request can be completed once processing has started.

After the cancellation window has passed, we may no longer be able to change or cancel your order. If your order has already been dispatched, you may request a return after delivery in accordance with our 30 day Return and Refund Policy.

Damaged or Incorrect Items

We are sorry if you receive a damaged or incorrect item. To help us resolve the issue as quickly as possible, please complete the following steps:

Take clear photographs showing the damaged area or incorrect item. Where possible, please also photograph the packaging and shipping label.

Email the photographs and your order number to support@gentlemensmanor.com.

After reviewing your request, we will provide an appropriate solution. Depending on the circumstances, this may include:

Sending the correct item

Sending a replacement item

Providing another suitable resolution in accordance with our Return and Refund Policy

Please contact us as soon as possible after discovering the problem so that our team can investigate and assist you.